PRIVACY STATEMENT
We respect your privacy, and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.
We take seriously the protection and proper use of your personal information. We have created this Privacy Policy to demonstrate our firm commitment to privacy and to tell you how we collect, use, and share the information we collect from our customers and visitors through our website.
By interacting with Tarrow Store or by otherwise giving us your personal information, you consent to the use of that information as described in this Privacy Policy.
This Privacy Policy supplements the Terms of Use. By using the Site, you signify you agree to both the Terms of Use and this Privacy Policy.
1. Changes to this Privacy Policy
We may change our privacy policy and practices over time. If there are changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website. Your continued use of our Site following any such changes constitute your unconditional agreement to be bound by this Privacy Policy. You are responsible for reviewing this Privacy Policy each time you use or access our Site.
2. Types of Information We Collect
Personal Information includes any information that would allow us to identify you or contact you, such as your name, home or mailing address, geographic location, payment information, date of birth, age, age range, gender, product purchase history... This could also include information you give us about someone else (i.e. if you choose to ship a product to a friend or relative).
When you make a purchase on our Website, we may ask you for certain personal information such as your name, address, e-mail address, phone number, credit card number, billing information etc., in order to process your order, provide you with information, or send you promotional e-mails.
We may also collect information that you voluntarily share with us about your experience using our products, i.e. through comments, suggestions, reviews, customer service surveys or e-mail correspondence. We may also collect content you generate and send to us by e-mail, through our Facebook page, Instagram site, Website or other means. Examples include, but are not limited to, photos, videos or testimonials.
We note that we strive to limit the amount of Personal Information we collect and store to that only necessary to deliver the relevant goods and services.
3. How We Use Your Information
We use the information we collect for our business and commercial purposes, including:
To respond to your questions and requests. Examples include processing and fulfilling orders (which includes verifying your information and processing payments), ensuring proper delivery or providing services (such as delivering an electronic copy of your receipt); processing a return; or responding to a product or service review.
To improve our products and services. We may use your information to make Site, mobile application, or product and service improvements and use that information to provide measurement services.
To look at website and mobile application trends and customer interests. We might use your information to customize your experience with us. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For our advertising and marketing purposes. We may send you communications about special promotions or offers via email, or other electronic channels, including ads on social media platforms. We may send you emails if you have registered on the Site. We may also notify you of new Site features or product and service offerings. We may use information to deliver you marketing communications (including online ads) based on your interests. For example, if you view a product on the Site, you may see ads for that product on our or third-party websites and applications.
We may contact you to tell you about changes to this Privacy Policy, the Terms of Use of the Site, or changes to any of our programs in which you might be enrolled. We may also tell you about issues with your orders or if there is a product recall or rebate.
We may share the information about you for our business and commercial purposes and as legally required or permitted, including:
With third parties who perform services on our behalf. We share information with our service providers, such as our delivery service providers who ship and deliver your online orders. We might also authorize our service providers to collect information on our behalf. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
For other uses we may disclose to you. We may also use personal information with your consent, and as otherwise permitted or required by law.
4. Cookies
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Bigcommerce to store information about your session (referrer, landing page, etc).
_bigcommerce_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_bigcommerce_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
5. Opt Out Procedures
You have the option to opt out of receiving information from Tarrow Store and our Website. This opt out messaging will appear at the bottom of every email that is sent out. If you no longer wish to take advantage of our Website or receive any form of direct contact from Tarrow Store or our Website, whether it is email, discounts, newsletters, or other promotional offers or materials, please contact us.
6. Privacy Precaution Warning
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. However, you can play a role in keeping your Personal Information safe.
7. Third Party Applications/Websites
Our website may provide links to or features from other third party sites that we do not own or control. If you click on these links or use the features, you do so at your own risk. We have no control over the privacy practices of websites or applications that we do not own.
8. Contact Information
If you have any questions, comments, or complaints concerning our privacy practices please contact us at support@tarrow.store. We will attempt, where practical, to respond to your requests and to provide you with additional privacy-related information.